Quiz 4 of 6

Activity: “Designing a chatbot and FAQ section”

Choosing the right chatbot for your business (Multiple choice)

Scenario: You run an e-commerce store and want a chatbot to assist customers with product recommendations, order tracking, and FAQs. Which chatbot platform would best meet your needs?

Reflection Task: After completing the quiz, outline how a chatbot and FAQ section could benefit your business. Write down:

  • FAQ questions your chatbot should answer
  • How your chatbot could improve customer experience